OUR POLICIES

Our shop is a welcoming place for all. We love our clients like family! However, every shop needs a few little housekeeping rules in order to keep things safe and fun for everyone.


Pets

We love furbabies of all kinds! If we could have a zoo of animals in the shop, we definitely would. But please, service animals only.
 

Kids

Unfortuantely, our shop currently does not have space for kids to roam around and play, however we do have a quiet waiting area if you'd like to bring them in.
 

Appointment changes/Cancellations

Things happen. Whether you got stuck in a meeting, stuck in traffic, or you misplace your keys (which happens to us, too!), we can still get you in if you are running a few minutes late. Just give us a heads up!

Should you have to cancel your appointment, please give us at least 24 hours notice from the time of your appointment in order to allow others the opportunity to book. If you cancel within 24 hours of your appointment, you will be charged for half the appointment. Cancelling four hours or less before your appointment will be considered a "No Show" and you will be charged for the entire appointment. Thank you for understanding.


Your satisfaction means the world to us.

At Lash Theory, our goal is to have you walk out with a smile and beautiful lashes. If you are not completely satisfied, please contact us within 48 hours so we can make it right. 

If something happens after the 48-hour window, still give us a call and we will try our best to work with you!